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SERVICE |
General Information to the Toyota Owner
Where to go for Warranty Service: Your Toyota Dealer will make the
necessary repairs using new or remanufactured parts. While any accredited Toyota
Dealer in this country will perform warranty service, Toyota recommends that you
return to the dealership that sold you your vehicle because of their continued and
personal interests in you.
Touring/Relocation to another Country: If you are touring or relocating
to another country and a problem arises, please consult a local Toyota dealer.
Please note, however, that warranty service may not be provided by the local dealer,
because your Toyota vehicle may not comply with the regulatory and/or environment
requirements of such country.
How to get Assistance
Customer Satisfaction: At Toyota (Nigeria) Limited we are proud
of our total commitment to quality service and customer satisfaction. Every Toyota
dealership in this country has the tools, equipment, and training needed to service
and repair your Toyota vehicle.
Information needed
In the event a problem arises, please be prepared with the following information:
An accurate description of the problem including the conditions under
which
it occurs
Vehicle model and year
Vehicle Identification Number (VIN)
Present Mileage
Date of Purchase
Selling and Servicing dealer
Service history of your vehicle
For the fastest possible response, we suggest you follow the procedures outlined
below in the sequence listed.
Step 1: Talk to your Toyota Accredited Dealer
This is the most direct way to resolve your problems. Every Toyota dealer in this
country is ultimately responsible for providing the service and repairs you may
need. First, talk to the dealer service manager or to the customer relations staff.
Explain the condition fully. If you feel that your problem has not been resolved,
speak with the dealership's owner/managing director who is most interested in your
continued satisfaction and patronage. If your Toyota Dealer is unable to provide a solution...
Step 2: Contact Your Distributor
Contact the customer Relations Department of Toyota listed on Warranty Registration.
Your New Vehicle Limited Warranty
Note: The warranty is only valid for vehicles purchased and serviced
at Toyota (Nigeria) Limited accredited dealers.
WHAT IS COVERED?
Warranty begins
The warranty period begins on the date the vehicle is first delivered or put into
use (in-service date).
Basic Coverage Period
Toyota Warants that it will either repair or replace any part that Toyota
supplies that is defective in materia or workmanship under normal use except those
items listed under "What is Not Covered" for a period of 36 months or 100,000 km
(60,000 miles), whichever comes first.
Exceptions
The following items specified below are covered for periods other than
the Basic Coverage.
Battery: During the first 24 months of service (up to 100,000 km
/ 60,000 miles), a defective original equipment battery will be replaced free of
charge. Should the battery fail after 24 months of service, but before the 37th
month of service (up to 100,000km / 60,000 miles) it will be replaced under warranty
at a 50% charge to the customer.
Surface Rust and Paint Damage: Surfave rust and paint damage appearing
on the panels of pickup truck is covered for 12 months or 20,000km (12,000 miles),
whichever comes first. Surface rust and paint damage on other than truck deck panels
is covered under the Basic Coverage.
Towing: When your vehicle is inoperative due to
a warranted part failure, towing service is covered to the nearest authorized dealership.
Tires: Tires are warranted under a separate warranty provided by the
tire manufacturer.
No Charge: Warranty repairs (parts and/or labor) will be made at no
charge.
Fully Transferable: Warranty coverage is fully transferable to subsequent
vehicle owners. |
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Warranty Application: This warranty is valid only within the country
where the Toyota Distributor listed on Warranty Registration is located.
WHAT IS NOT COVERED
Factors beyond the Manufacturer's Control
Repairs and adjustment required as a result of misuse (e.g., racing, overloading),
negligence, modification, alteration, tampering, disconnection, improper adjustment
or repairs, accident and use of add-on parts/material are not covered.
Cosmetic or surface corrosion from stone chips or scratches in the paint is not
covered.
Damage or Surface corrosion from the environment such as acid rain, airborne fall-out
(chemicals, tree sap, etc.), salt, hail, windstorms, lightning, floods, other acts
of God and the like is not covered.
Lack of Maintenance or Use of wrong fuel, oil or Lubes
Repairs and adjustment caused by improper maintenance, lack of required maintenance,
or the use of fluids other than the fluids specified in your Owner's Manual are
not Covered.
Maintenance Is at Owner's Expense
Engine tune-up, lubrication, cleaning and polishing, replacement of filters,
coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn
clutch linings are some of the normal maintenance services all vehicle require.
Normal Noise, Vibration and Deterioration
Norman noise, vibration, wear, tear or deterioration such as discoloration,
fading, deformation or blur is not covered.
Altered Mileage
Failure of a vehicle on which the odometer mileage has been altered or
changed so that vehicle mileage cannot be readily ascertain in not covered.
Extra Expenses: Incidental or consequential damages such as telephone
calls, loss of time, inconvinience, or commercial loss are not covered.
How To Keep Your Car In Top Condition With Proper
Service
Pre-Delivery Service
To assure your satisfaction with the appearance and performance of your new
Toyota vehicle, your dealer is responsible to perform specified factory-approved
services for cleaning, inspecting, and testing of your Toyota vehicle was delivered
to you in top condition after being shipped from the factory/distributor.
Free 1,000km Maintenance Service
You are entitled to the free 1,000km (600 miles) Maintenance Service upon
presentation of this Warranty Booklet to your Toyota dealer. This maintenance service
shall be performed in accordance with your Owner's Manual at no charge except for
any lubricants, fluid or filters used since they are regular maintenance services
items.
Period Maintenance Service
Proper maintenance will help insure maximum performance, greater reliability
and longer life for your Toyota vehicle.
To maintain your Toyota vehilce in top driving condition, it is vitally important to have it inspected and serviced periodically in accordance with the maintenance
services listed in your Owner's Manual.
Your Toyota Owner's manual also contains a chart of required services, and it has
a section explaning maintenance items that you can do yourself. The service
schedule is the result of experience and testing, and represents the most efficient and economical
maintenance for your Toyota vehicle.
More frequent service is required for severe driving conditions. Again, see your
Owner's Manual.
Owner's Responsibilities
Obtaining Warranty Service
You are responsible for delivering your vehicle to any authorised Toyota dealer
in this country in order to obtain warranty service.
Maintenance
You are responsible for properly operating, maintaning, and caring for
your Toyota vehicle in accordance with the instructions contained in your
Owner's Manual. If your vehicle is subject to use under severe driving conditions,
you should follow the maintenance requirements specifies accordingly in your Owner's
Manual.
Maintenance Record
You are responsible for keeping maintenance records since it may be necessary
in some instances for you to show that the required maintenance has been performed.
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